View My Support Requests
Learn how to access your support ticket history and review the status, details, and progress of your support requests.
Steps to view your support requests
Open the support widget
Click the chat icon located in the top-right corner of QuoteCloud to open the support panel.Open ticket history
Select Ticket History to view all of your submitted support requests.Locate a support ticket
Browse the list of support tickets and identify the request you want to review.Open the ticket details
Click the support ticket to view its complete details and current status.Review ticket information
View important details such as the assigned support agent, ticket status, category, priority level, creation date, updates, description, and attachments.
FAQs
Where can I view my support requests?
Open the support widget by clicking the chat icon and then select Ticket History.
Can I see all of my previous support tickets?
Yes. Ticket History displays your previously submitted support requests and their current status.
What information is available in a support ticket?
You can view the ticket status, assigned support agent, category, priority, creation date, last updated date, description, and any attachments.
How do I check the status of a ticket?
Open the ticket from Ticket History and review the status shown in the ticket details panel.
Can I see whether a support agent has been assigned?
Yes. The ticket details display the assigned support agent or indicate if assignment is still pending.
What statuses might I see on a support ticket?
Depending on progress, tickets may display statuses such as Pending, Open, In Progress, or Resolved.
Can I review the issue description I submitted?
Yes. The full description submitted with the support request is available within the ticket details.
Can I access ticket attachments?
Yes. Any files attached to the support request can be viewed from the ticket details panel.