Submit a Support Request
Learn how to create and submit a support ticket in QuoteCloud so the support team can help resolve your issue.
Steps to submit a support request
Open the support widget
Click the message icon in the top-right corner of QuoteCloud to open the support panel.Open ticket history
Click Ticket history to view your existing support requests.Create a new support request
Click Create Support Request to open a new support ticket form.Enter a ticket title
Add a brief summary of your issue in the Title field.Describe the issue
Enter a detailed description of your issue, including any relevant context, steps, or error messages.Select an issue type
Use the Issue Type dropdown to choose the category that best matches your request.Choose a priority
If needed, select a priority level for your support ticket.Submit the ticket
Click Create Ticket to submit your support request.
FAQs
Where do I create a support ticket?
Click the message icon in the top-right corner of QuoteCloud, then open Ticket history and select Create Support Request.
What information should I include in the ticket?
Include a short title, a detailed description, relevant steps, error messages, and any helpful context.
Is the priority field required?
No. The priority field is optional, but selecting one can help indicate how urgent the issue is.
What issue type should I choose?
Select the category that best matches your request, such as General Inquiry, Technical Issue, Bug Report, or another available option.
How do I submit the request?
After completing the form, click Create Ticket to submit your support request.